Customer Service Rep (03875) -13125 Tamiami Trl

Domino's Franchise•North Port, FL

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare, process, and serve orders in a fast-paced store. The role includes taking orders by phone and in person, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, and maintaining hygiene and food safety. Team members receive in-store training and support from a manager or teammate, and the posting describes opportunities to advance from customer service into management and franchise ownership. The position involves operating equipment, stocking and preparing ingredients and products, receiving and processing telephone orders, taking inventory and completing paperwork, and cleaning equipment and the facility. Work may involve varying weather and temperatures, food-related fumes and dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts. Physical duties include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift delivery cases weighing up to 50 pounds and stock items on shelves up to 72 inches high.
Ability to perform the physical activities described, including carrying, pushing or pulling, occasional climbing, bending, crouching or squatting, continuous reaching, and frequent hand use.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks.
Ability to use depth perception and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food and products.
Maintain food and portion control, hygiene, and food safety.
Operate all equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Perform general cleaning duties, including outside tasks such as removing trash.