Customer Service Rep(03809) - 1336 S Military Trl

Domino's Franchise•West Palm Beach, FL

2d•Onsite

About The Position

As a Domino’s Customer Service Representative, you provide friendly, positive customer service while helping customers place orders, addressing concerns, handling payments, and preparing food. You may make pizzas, prepare other products, maintain food safety and portion standards, and clean the store and equipment. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time according to the posting, and the work can include busy periods throughout the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds, carry supplies and trays, and push or pull trays on dollies.
Ability to occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Ability to use hands continuously during the day; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks, depth perception, and distinguish hot and cold surfaces.
Ability to work around varying or adverse weather during outside tasks, in temperatures ranging from 36 degrees in the cooler to 90 degrees or above, and around sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portion quality and follow hygiene and food-safety practices.
Perform food preparation and general cleaning duties.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete related paperwork.
Clean equipment and the facility approximately daily.
Unload deliveries and move supplies to storage or shelves.
Change prices on signs and perform occasional maintenance or other outside tasks as needed.