Customer Service Representative | $21–$24/hr + Commission | 12:30pm-9pm M-F
About The Position
Legendary Home Services is hiring a full-time, in-office Customer Service Representative in New Hope, Minnesota. The role is the first point of contact for homeowners, handling inbound calls, understanding customer needs, building trust, and booking appointments for home services. It is a fast-paced, performance-driven position with a base pay of $21–$24 per hour, based on experience and qualifications, plus commission opportunities. The listed shift is Monday through Friday, 12:30 p.m. to 9:00 p.m. Legendary Home Services is the parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric. The company provides home maintenance and improvement services in Minnesota and emphasizes customer service. The role includes paid training and ongoing coaching, and opportunities for advancement as the company grows.
Requirements
- Previous experience in customer service, a call center, inside sales, scheduling, hospitality, or another customer-facing role.
- Excellent communication skills and a confident, professional phone manner.
- Ability to connect with customers and comfortably ask for the appointment.
- Strong multitasking, problem-solving, and computer skills.
- Dependability, a positive attitude, and motivation to perform.
- Comfort with goals, coaching, and measurable results.
- High school diploma or equivalent.
Responsibilities
- Answer inbound calls with confidence, empathy, and professionalism.
- Ask questions to understand customers’ needs.
- Build trust and guide customers toward booking an appointment.
- Schedule HVAC, plumbing, electrical, drain, and sewer services.
- Handle questions and objections while keeping conversations natural and customer-focused.
- Accurately document customer information and appointment details.
- Work closely with dispatch and field teams to provide a seamless customer experience.
- Meet individual and team goals for booking, quality, and customer experience.
- Use coaching and feedback to continuously improve.
Benefits
- Medical, dental, and vision benefits, including fully employer-paid options.
- 401(k) with company match.
- Paid training and ongoing coaching.
- Opportunities for advancement as the company grows.
- Commission opportunities in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
