Customer Service Representative | $21–$24/hr + Commission

Legendary Home Services • New Hope, MN

2d • $21 - $24 • Onsite

About The Position

Legendary Home Services is hiring a full-time, in-office Customer Service Representative in New Hope, Minnesota. The role serves as a first point of contact for homeowners, answering inbound calls, understanding customer needs, building trust, and guiding callers toward scheduling service appointments. Representatives schedule HVAC, plumbing, electrical, drain, and sewer services, document customer and appointment information, and coordinate with dispatch and field teams to provide a seamless customer experience. This is a fast-paced, performance-driven position with a base pay of $21–$24 per hour, depending on experience and qualifications, plus commission opportunities. Available schedules are Monday–Friday, 11:00 a.m.–7:30 p.m.; Monday–Friday, 12:30 p.m.–9:00 p.m.; or Monday–Thursday, 2:00 p.m.–12:00 a.m. The company provides paid training and ongoing coaching, and notes opportunities for advancement as it grows.

Requirements

• Previous customer service, call center, inside sales, scheduling, hospitality, or other customer-facing experience.
• Excellent phone communication skills, with a confident and professional manner.
• Ability to connect with customers and comfortably ask for the appointment.
• Strong multitasking, problem-solving, and computer skills.
• Dependable, positive, and motivated to perform.
• Comfort with goals, coaching, and measurable results.
• High school diploma or equivalent.

Responsibilities

• Answer inbound calls with confidence, empathy, and professionalism.
• Ask questions to understand each customer's needs.
• Build trust and guide customers toward booking an appointment.
• Schedule HVAC, plumbing, electrical, drain, and sewer services.
• Handle questions and objections while keeping conversations natural and customer-focused.
• Accurately document customer information and appointment details.
• Work with dispatch and field teams to create a seamless customer experience.
• Meet individual and team goals for booking, quality, and customer experience.
• Use coaching and feedback to continuously improve.

Benefits

• Medical, dental, and vision benefits, including fully employer-paid options.
• 401(k) with company match.
• Paid training and ongoing coaching.
• Opportunities for advancement as the company grows.
• Commission opportunities.
• A performance-driven environment where great work is recognized and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED