Peoples Bank Customer Service Representative (Bank Teller)
About The Position
The Customer Service Representative works at the Oak Harbor Office in Oak Harbor, Washington, providing high-quality service to new and existing customers. The role involves assessing customer needs, performing teller transactions and account maintenance with close attention to detail, anticipating customer needs, and recommending products and services in a professional, courteous, and friendly manner. This is a part-time position scheduled for 20 hours per week, Monday through Friday. The office is open Monday through Thursday from 9:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 5:30 p.m. Peoples Bank describes its approach as “People First,” with a commitment to serving employees, customers, and local communities with honesty, integrity, respect, and commitment. The bank says it offers employees dedicated team support, professional development, and career advancement opportunities.
Requirements
- High school diploma, G.E.D., or equivalent.
- At least two years of customer service and cash handling experience.
- Enthusiasm for providing a high level of customer service.
- Ability to perform multiple tasks simultaneously.
- Strong interpersonal skills, including professional etiquette and a service mentality.
- Verbal and written business communication skills.
- Professional demeanor and strong regard for confidentiality.
- Ability to drive to other Peoples Bank locations and off-site for meetings and/or training as required.
- Ability to model the Peoples Bank Mission, Vision, and Values.
Nice To Haves
- Experience with Outlook, Word, and Excel.
Responsibilities
- Provide customers with a high level of service.
- Accurately process customer checking, savings, loan, and CD transactions.
- Perform customer- and account-level maintenance.
- Process customer inquiries related to accounts, loans, debit cards, account transfers, and research requests.
- Assess customer needs and recommend products and services or appropriately refer customers to banking partners.
Benefits
- Profit sharing, incentives, and other bonus structures based on position.
- 12 days of paid vacation.
- 2 paid wellness days.
- 2 days of paid community service time.
- Paid sick leave accrued based on hours worked.
- 11 paid holidays throughout the calendar year.
- Medical, dental, and vision insurance for employees and their families.
- Mental health resources.
- $200 annual reimbursement for wellness-related expenses.
- 8% employer 401(k) match.
- Life and disability plans.
- Professional development and career advancement opportunities.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
