Peoples Bank Customer Service Representative (Bank Teller)

Peoples Bank WA • Oak Harbor, WA

9d • Onsite

About The Position

The Customer Service Representative provides new and existing customers with high-quality service and assesses their needs. The role performs teller transactions and account maintenance with a high regard for detail, anticipates customer needs, and recommends products and services in a professional, courteous, and friendly manner. This is a part-time position working 20 hours per week, Monday through Friday, at the Oak Harbor Office in Oak Harbor, Washington. Office hours are Monday through Thursday, 9:00 a.m. to 5:00 p.m., and Friday, 9:00 a.m. to 5:30 p.m.

Peoples Bank describes its purpose as serving communities with honesty, integrity, respect, and commitment, and its promise as “A Higher Level of Service.” The Bank says it offers employees dedicated support, professional development, and career advancement opportunities.

Requirements

• High school diploma, GED, or equivalent.
• Minimum of two years of customer service and cash-handling experience.
• Enthusiasm for providing a high level of customer service.
• Ability to perform multiple tasks simultaneously.
• Strong interpersonal skills, including professional etiquette and a service mentality.
• Strong verbal and written business communication skills.
• Professional demeanor and high regard for confidentiality.
• Ability to model the Peoples Bank Mission, Vision, and Values.
• Ability to drive to other Peoples Bank locations and off-site meetings or training as required.

Nice To Haves

• Some experience with Outlook, Word, and Excel.

Responsibilities

• Provide customers with a high level of service.
• Accurately process customer checking, savings, loan, and certificate of deposit transactions.
• Perform customer- and account-level maintenance.
• Process customer inquiries involving accounts, loans, debit cards, account transfers, and research requests.
• Assess customer needs and recommend products and services or refer customers to banking partners.
• Travel to other Peoples Bank locations and off-site meetings or training as required.

Benefits

• Professional development and career advancement opportunities.
• Profit sharing, incentives, and other bonus structures, based on position.
• 12 days of paid vacation.
• 2 paid wellness days.
• 2 days of paid community service time.
• Paid sick leave accrued based on hours worked.
• 11 paid holidays throughout the calendar year.
• Medical, dental, and vision insurance for employees and their families.
• Mental health resources.
• $200 annual reimbursement for wellness-related expenses.
• 8% 401(k) employer match.
• Life and disability plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED