Customer Service Representative (Bank Teller)

Midstates Bank•Neola, IA

7d•Onsite

About The Position

Under general supervision and in compliance with established policies and procedures, the Customer Service Representative performs a broad variety of customer services and cross-sells bank products and services. The role carries out assigned duties in accordance with Midstates Bank's Core Values and Quality Service Standards. This position is fully onsite at the Neola, Iowa branch and may require travel to other locations to cover staffing needs.

Requirements

High school diploma or equivalent.
Cash-handling experience.
Customer-facing experience.
Customer service skills.
Attention to detail.
General math skills.
Positive communication skills.
Integrity.
Ability to sell based on customer needs.
People skills.
Microsoft Windows and Office skills.
Jack Henry SilverLake software skills.

Responsibilities

Provide account services, including receiving deposits, cashing checks, issuing savings withdrawals, processing night and mail deposits, selling cashier's checks and money orders, and redeeming U.S. savings bonds.
Handle customer inquiries and resolve problems.
Record transactions, including cashier's checks and other special services, and obtain information needed to complete currency transaction reports.
Cross-sell bank products by answering inquiries, informing customers about new services and promotions, identifying customer needs, and directing customers to a branch representative.
Open and close consumer and business accounts, including checking, savings, CDs, HSAs, and other products, and provide ongoing product support.
Complete special requests, including closing accounts, ordering checks, providing special statements, copies and faxes, making referrals, and completing safe-deposit box procedures.
Reconcile the cash drawer by proving cash transactions, counting and packaging currency and coins, turning in excess cash and mutilated currency to the teller manager, and maintaining cash and currency supplies.
Comply with bank operations and security procedures by participating in dual-control functions and assisting with certification of proof.
Maintain customer confidence and protect bank operations by keeping information confidential.
Contribute to the team by accomplishing related results as needed.
Travel to other locations to cover staffing as needed.
Participate in civic activities that promote community growth and development and a positive image for the bank.
Perform other duties as assigned.