Customer Service Representative-Bank Teller

RNB State Bank•Saratoga, WY

10d•Onsite

About The Position

RNB State Bank is hiring a Customer Service Representative for its Saratoga, Wyoming location. The role represents the Bank in regular interactions with customers and prospective clients, assisting with inquiries and requests, processing transactions, opening accounts, and recommending Bank products. The representative supports branch operations and serves customers efficiently, courteously, and professionally while following applicable regulations and Bank policies. The position includes teller responsibilities, customer assistance with online and electronic banking, and support for new accounts and other branch areas. The work environment is usually quiet. The role has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Exceptional customer service skills and a positive, welcoming, friendly, polite, patient, and professional attitude.
Ability to multitask in a fast-paced environment.
Basic mathematical and cash-handling skills.
Ability to maintain confidentiality and attention to detail with a high degree of accuracy.
Ability to actively listen, ask effective questions, build rapport and trust, explain information clearly, take ownership of customer needs, remain calm when concerns arise, and work toward practical solutions.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Knowledge of word-processing software.
Ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.
No certifications are needed.

Nice To Haves

Basic keyboard navigation and proficiency in Microsoft Office products, including Outlook, Word, and Excel, are preferred.
Bilingual abilities are a plus.

Responsibilities

Communicate clearly, politely, and professionally with internal and external customers in person, by phone, chat, and email.
Understand Bank consumer and business products and services, cross-sell them, and suggest options suited to customer needs.
Support assigned branch operations, including new accounts, teller services, and the safe deposit box area.
Use software applications to perform daily tasks.
Perform teller duties, including accepting deposits, cashing checks, processing savings withdrawals and loan payments, issuing cashier’s checks and receipts, and handling cash, money orders, and gift cards.
Verify endorsements, transaction validity, and available balances when processing transactions.
Process transactions using judgment within established limits and refer questionable transactions to the Teller Supervisor.
Process mail, night-drop, and ATM deposits under dual control.
Maintain a balanced cash drawer and resolve errors or discrepancies.
Order checks, endorsement stamps, and deposit slips.
Answer customer questions and investigate and resolve errors or other issues.
Assist customers with online banking questions and enrollment, and set up electronic banking services and cash management products.
Follow regulations and Bank policies and procedures.
Maintain new account kits; print new account reports; maintain monthly records of accounts opened and closed; and scan and image new account documents into the core system.
Prepare documentation for checking, savings, certificate of deposit, and individual retirement accounts.
Make decisions regarding opening new accounts and obtain required customer identification program (CIP) and other documentation.
Process stop payments and Regulation CC holds when needed.
Perform other duties as assigned.

Benefits

401(k) plan with company contributions
Medical, dental, and vision insurance
Supplemental insurance options
Health Savings Account with company contribution
Employer-paid life and LTD insurance
AD&D insurance
Paid vacation, sick, and holiday time
Flexible Spending Account
Professional development resources and tuition reimbursement
Employee Assistance Program
Eligible employees may receive an annual bonus based on company and individual performance.