Customer Service Representative-Bank Teller

RNB State Bank•Saratoga, WY

9d•Onsite

About The Position

RNB State Bank is seeking a Customer Service Representative for its Saratoga, Wyoming location. RNB State Bank is a locally managed independent community bank founded in 1899 that provides customized banking services to business and personal clients and emphasizes professional service and community involvement. The Customer Service Representative is the face of the Bank and regularly interacts with customers and prospective clients. The position answers customer inquiries, processes transactions, opens accounts, and cross-sells banking products. It supports branch operations, including teller services, new accounts, and safe deposit boxes, while providing efficient, timely, and courteous service and following applicable regulations and Bank policies. The work environment is usually quiet. The employee regularly stands and talks or hears, frequently uses and reaches with their hands and arms, and occasionally walks, sits, stoops, kneels, crouches, or crawls. The employee may occasionally lift or move up to 50 pounds.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Exceptional customer service skills and a positive, welcoming, friendly, polite, patient, and professional attitude.
Ability to multitask in a fast-paced environment.
Basic mathematical and cash-handling skills.
Basic keyboard navigation skills.
Ability to maintain a high level of confidentiality.
Attention to detail and a high degree of accuracy.
Ability to actively listen, ask effective questions, build rapport and trust, explain information clearly, take ownership of customer needs, remain calm when concerns arise, and work toward practical solutions.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Knowledge of word-processing software.
Ability to perform the essential duties, with reasonable accommodations where needed.

Nice To Haves

Proficiency in Microsoft Office products, including Outlook, Word, and Excel.
Bilingual abilities.

Responsibilities

Communicate clearly, politely, and professionally with internal and external customers in person, by phone, chat, and email.
Understand Bank consumer and business products and services, cross-sell them, and recommend options suited to customer needs.
Support assigned branch operations, including new accounts, teller services, and the safe deposit box area.
Use software applications to perform daily tasks.
Perform teller duties, including accepting deposits, cashing checks, processing savings withdrawals, issuing cashier’s checks, counting cash, and handling money orders and gift cards.
Accept loan payments and issue receipts.
Verify endorsements, transaction validity, and available balances when processing transactions.
Use judgment within established limits when processing transactions and refer questionable transactions to the Teller Supervisor.
Process mail, night-drop, and ATM deposits opened under dual control.
Maintain a balanced cash drawer and resolve errors or discrepancies.
Order checks, endorsement stamps, and deposit slips.
Answer customer questions, investigate and resolve errors or other issues, and assist with online banking questions and enrollments.
Set up customers with electronic banking services and cash management products.
Maintain new account kits and print new account reports from Director.
Maintain monthly records of accounts opened and closed and scan new account documents into the core system.
Prepare documentation for deposit accounts, including checking, savings, certificates of deposit, and individual retirement accounts.
Make decisions regarding new account openings and obtain required customer identification program (CIP) and other documentation.
Process stop payments and Regulation CC holds as needed.
Work effectively in a team-oriented environment and comply with regulations and Bank policies and procedures.
Perform other duties as assigned.

Benefits

401(k) plan with company contributions, subject to eligibility requirements.
Medical, dental, and vision insurance, subject to eligibility requirements.
Supplemental insurance options.
Health Savings Account with company contribution.
Employer-paid life, LTD, and AD&D insurance.
Paid vacation, sick, and holiday time.
Flexible Spending Account.
Professional development resources and tuition reimbursement.
Employee Assistance Program.
An annual bonus may be paid to eligible employees based on company and individual performance.