CSR Branch - Part Time
About The Position
Corner Home Medical is seeking a part-time Customer Service Representative for its patient-focused durable medical equipment and healthcare services team in Virginia, Minnesota. The role provides customer support and order assistance through phone, email, and in-person interactions, including helping walk-in customers with product questions and retail sales. The representative also supports insurance verification, billing documentation, cash handling, inventory management, and branch operations. Training is provided; medical terminology or billing experience is helpful but not required. The position is based in an office and retail medical equipment branch. The schedule is Monday through Friday, 10:00 a.m. to 3:00 p.m., for 20–30 hours per week. On-call duties may be required.
Requirements
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Excellent phone etiquette and professional customer interaction skills.
- Ability to multitask in a fast-paced office setting.
- Strong attention to detail and accuracy with data entry.
- Ability to learn medical products, insurance requirements, and Medicare guidelines.
- Fluency in reading, writing, and speaking English.
- Computer proficiency and strong organizational skills.
- Team-oriented, dependable, and motivated to provide high-quality service.
Nice To Haves
- Customer service experience; healthcare or medical office experience is a plus.
- Knowledge of medical terminology, insurance billing, or durable medical equipment.
- Experience with Brightree software; training is available.
Responsibilities
- Provide customer service through phone, email, and in-person interactions.
- Take customer orders and accurately enter information into the computer system.
- Assist walk-in customers with product questions, retail sales, and order support.
- Initiate insurance verification and collect required insurance information.
- Prepare billing documentation, including CMNs, waivers, and required forms.
- Maintain confidentiality and communicate professionally with customers and referral sources.
- Balance the daily till and assist with deposit preparation as needed.
- Support inventory management and maintain a clean, organized retail environment.
- Participate in company training, in-services, and on-call duties as required.
- Perform additional duties as assigned by branch management.
Benefits
- Opportunity to build a career in the medical equipment and healthcare support field.
- Supportive team environment with ongoing training.
- Work that directly helps patients and caregivers get the equipment they need.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
