CSR Part- Time

PAY-O-MATIC CK CASHI•New York, NY

9d•Onsite

About The Position

Pay-O-Matic is hiring a part-time, in-person Front-Line Customer Service Representative to provide customer service and process financial and retail transactions at its Bronx store. The CSR responds to customers’ needs and inquiries, helps customers access Pay-O-Matic products and services, and completes transactions accurately, promptly, and courteously. The role also includes maintaining customer accounts, promoting services, following cash-handling and security procedures, reconciling the cash drawer, and keeping the teller area and store clean and orderly. The position works 20–29 hours per week, with days that may vary. The specified shifts are Wednesday, Thursday, and Friday from 5:00 p.m. to 12:00 a.m.; applicants must be flexible to work any day within regular business hours. Work may include weekends, holidays, overtime when occasionally required, and floating to nearby stores. Employees may work alone and must remain in the store during shifts, including breaks. Pay-O-Matic describes itself as a diverse, customer-centric financial services company with more than 100 locations and opportunities for employees to learn new skills and build careers.

Requirements

One to two years of related experience or equivalent.
Excellent customer service skills.
Excellent communication skills.
Proficiency operating computers.
Commitment to excellence and high standards.
Strong multitasking skills.
Ability to work independently and as part of a team.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to communicate effectively with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and willingness to work enthusiastically with changing priorities.
Ability to stand for long periods and calculate figures and amounts.
Ability to work at least eight hours in confined areas without leaving the store, including lunch and other breaks, and to work alone throughout a shift.
Ability to perform light physical tasks, including bending, reaching, lifting up to 25 pounds, and operating cleaning equipment.
Ability to adapt to workplace stressors, including heavy customer-service demands, while maintaining the security of people and property.
Ability to understand directions and follow established policies and procedures for transactions and banking-related compliance.
Ability to contribute to a harmonious work environment through mutual respect.
Flexibility to work any day of the week within regular business hours, including weekends and holidays.
Ability to work occasional overtime when required.

Nice To Haves

Bilingual language skills.

Responsibilities

Identify and respond effectively to customers’ needs.
Process transactions such as check cashing, money transfers, bill payments, and sales of prepaid products, ensuring all required information is available before completing transactions.
Open preferred customer accounts and issue preferred customer cards, including the inPower debit card.
Complete customer transactions in a timely and courteous manner.
Establish and maintain customer accounts by updating photos, addresses, phone numbers, and other information.
Maintain working knowledge of Pay-O-Matic products and services.
Respond professionally and courteously to customer inquiries about accounts, products, and services.
Promote Pay-O-Matic services by informing customers about available services.
Perform check verification using the Loss Prevention Department as a tool.
Sell money orders, postage stamps, Metro cards, and other products.
Maintain a safe and secure work environment by following company safety and security policies and procedures.
Follow company cash-handling procedures.
Keep the Secure (teller) Area clean and organized throughout the shift.
Perform routine cleaning, including sweeping and mopping, wiping counters and high-touch surfaces, and maintaining a professional customer environment.
Empty trash receptacles, replace liners, and transport garbage to designated disposal areas according to company procedures.
Clean and restock restrooms as needed.
Perform assigned opening and closing cleaning routines.
Follow safety and sanitation procedures when handling cleaning materials and equipment.
Complete cash drawer opening and closing procedures and reconcile checks cashed, payments made, and other shift transactions.
Open and close the store when required.
Work at different stores within the borough or district as needed.
Perform other duties assigned by a supervisor.