CSR / Teller - Angola IN - Part Time

Fifth Third Bank • Angola, IN

4d • Onsite

About The Position

The CSR / Teller provides excellent customer service, understands customer needs, and refers customers to appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, maintaining confidentiality, and supporting positive experiences for customers and colleagues.

The position performs daily office responsibilities alongside the platform team, maintains accurate balancing records, resolves customer issues, and keeps current on bank policies and financial center procedures. It also identifies referral opportunities during customer interactions and outreach, maintains knowledge of retail products and services, and tracks referrals using appropriate tools. The role has no supervisory responsibilities and is based in a normal office environment with extensive computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate resources for their financial needs.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs and refer customers to bankers and business partners for consultative conversations.
• Build and maintain knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.
• Manage, monitor, and report risks while operating within the Bank's risk appetite.

Benefits

• Comprehensive benefits programs intended to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED