CSR / Teller - Angola IN - Part Time

Fifth Third Bank • Angola, IN

5d • Onsite

About The Position

The CSR / Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and supports the efficient operation of the financial center. The role is accountable for managing risk, following bank policies and procedures, maintaining customer confidentiality, and acting in ways that foster a positive experience for customers and colleagues.

The position involves extensive cash handling and public interaction. It requires knowledge of retail policies and procedures, sound judgment in decision-making and problem resolution, and flexibility in scheduling. The work is performed in a normal office environment and includes extensive viewing of computer screens.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate solutions or business partners.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect customer confidentiality and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain an accurate balancing record, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners for consultative conversations.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families in physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED