CSR/Teller - Niles Touhy - Part Time

Fifth Third Bank•Niles, IL

4d•$43,680 - $67,700•Onsite

About The Position

The CSR/Teller provides excellent customer service, refers customers to appropriate business partners for consultative conversations, and supports the efficient operation of the financial center. The role builds customer relationships by listening to needs, answering questions, following up, maintaining confidentiality, and resolving issues or directing complex matters to leadership. It also involves extensive cash handling, maintaining accurate balancing records, keeping current on bank policies and procedures, and identifying customer needs for referrals. The employee is expected to manage risk responsibly, follow the Bancorp Code of Business Conduct and Ethics, and demonstrate the company's core values.

Requirements

High school diploma or GED.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures sufficient to perform the essential duties.
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Ability to demonstrate company core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Ability to comply with dress code guidelines.

Responsibilities

Listen to customers, ask questions to understand their needs, and guide them to appropriate financial solutions.
Follow up on customer questions and find solutions to address issues.
Respond promptly to correspondence and maintain clear communication.
Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
Maintain current knowledge of bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and customer outreach and refer customers to Bankers and business partners for consultative conversations.
Maintain working knowledge of Retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.