Part Time-Branch

SECU•China Grove, NC

6d•Onsite

About The Position

The Branch role provides exemplary member service through all delivery channels. The employee handles cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed. The role welcomes members, responds to their needs or directs them to the appropriate person or resource, and provides information about Credit Union accounts and services. It calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills when serving a cross section of the community.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment in a fast-paced environment and work well under pressure.
Be willing to participate in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Speak English fluently.
Cooperate and collaborate with co-workers.
Be cordial in interactions with members and co-workers.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend options based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
Begin training in other areas of branch operations as needed.
Perform other duties as assigned.