Part Time-Branch

State Employees' Credit Union•Raleigh, NC

10d

About The Position

The Branch position provides exemplary member service across delivery channels and handles cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed. The employee greets members, responds to their needs or directs them to the appropriate resource, and explains Credit Union accounts and services. The role calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills when serving a cross section of the community. The position works in an office setting in close proximity to other employees, with some background noise from coworkers, a copy machine, and telephones. The work involves frequent computer and adding-machine use, communication with members, and handling and counting cash. The role is identified as part-time.

Requirements

Possess self-control, self-confidence, basic mathematical ability, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to participate in ongoing training and professional development; complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Speak English fluently.
Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Comprehend and carry out verbal and written instructions.
Communicate clearly and listen attentively to members.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend services based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Help members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
Begin training in other areas of branch operations as needed.
Perform other duties as assigned.