Part Time-Branch

SECU•Old Fort, NC

11d

About The Position

This role provides exemplary member service across delivery channels and performs a range of branch services, including cash management, account opening and maintenance, phone inquiries, and safe deposit box services. The employee greets members, responds to their needs or directs them to the appropriate resource, and shares information about credit union accounts and services. The role requires patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills. The position also handles member transactions and account questions, maintains cash and branch records, supports branch operations, and performs clerical duties. The employee may train in other areas of branch operations as needed and may be assigned other duties. The posting identifies this as a part-time branch position.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment in a fast-paced environment and work well under pressure.
Be willing to participate in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Speak English fluently.
Cooperate and collaborate with coworkers.
Be cordial in interactions with members and coworkers.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and make recommendations based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify cash deliveries and shipments once a week.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May begin training in other areas of branch operations as needed.
Perform other duties as assigned.