CSR Branch
About The Position
Corner Home Medical is seeking a Customer Service Representative to join its fast-paced, patient-focused healthcare team. This role supports patients and caregivers in obtaining durable medical equipment (DME) and healthcare services. Training is available for the right person; medical terminology or billing experience is helpful but not required. The position is based in an office and retail medical equipment branch setting. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week. The role may involve standing, walking, sitting, kneeling, squatting, lifting, twisting, reaching, and grasping. Corner Home Medical provides durable medical equipment and respiratory services to patients throughout the region. The company describes its work as focused on exceptional customer care, expert support, and trusted service.
Requirements
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Excellent phone etiquette and professional customer interaction skills.
- Ability to multitask in a fast-paced office setting.
- Strong attention to detail and high accuracy with data entry.
- Ability to learn medical products, insurance requirements, and Medicare guidelines.
- Ability to read, write, and speak English fluently.
- Computer proficiency and strong organizational skills.
- Team-oriented, dependable, and motivated to provide high-quality service.
Nice To Haves
- Customer service experience is preferred; healthcare or medical office experience is a plus.
- Knowledge of medical terminology, insurance billing, or DME equipment is helpful but not required.
- Experience with Brightree software is preferred; training is available.
Responsibilities
- Provide customer service by phone, email, and in person.
- Take customer orders and accurately enter information into the computer system.
- Assist walk-in customers with product questions, retail sales, and order support.
- Initiate insurance verification and collect required insurance information.
- Prepare billing documentation, including CMNs, waivers, and required forms.
- Maintain confidentiality and communicate professionally with customers and referral sources.
- Balance the daily till and assist with deposit preparation as needed.
- Support inventory management and maintain a clean, organized retail environment.
- Participate in company training, in-services, and on-call duties as required.
- Perform additional duties as assigned by branch management.
Benefits
- Ongoing training and a supportive team environment.
- Opportunity to build a career in medical equipment and healthcare support.
- Work that directly helps patients and caregivers obtain needed equipment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
