Customer Service Representative

Circle K•Willowick, OH

14d•$13 - $14•Onsite

About The Position

The Customer Service Representative provides courteous, attentive service to customers in a retail store and performs sales, facility upkeep, merchandising, financial control, security, and administrative duties. The role operates a cash register and other store equipment, maintains merchandise and supplies, helps keep the facility clean and safe, and reports operational issues or incidents to the Store Manager. Regular, predictable onsite attendance is required. The position is part-time, with evening shifts and weekday and weekend availability required.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to accurately operate equipment such as cash registers, scanners, dispensers, and other machines or tools.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas clearly to others.
Ability to perform the four basic arithmetic operations preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to work alone.

Nice To Haves

High school diploma or GED.
Retail sales experience.
Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
Accurately ring up sales and handle cash, checks, and other forms of payment.
Operate fuel consoles, lottery machines, money order machines, telecom transaction systems, and other store equipment.
Report to work on time and follow dress and appearance standards.
Clean and maintain the store, equipment, and surrounding areas according to company or brand standards.
Inspect store facilities and equipment for safety, cleanliness, and proper working order; notify the Store Manager of equipment failures and maintenance or supply needs.
Complete merchandise ordering tasks, receive and verify vendor deliveries, maintain stock levels, rotate merchandise, and place advertising and pricing signage.
Help control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
Maintain accurate cash, sales, and inventory records, account for variances, and report discrepancies to the Store Manager.
Follow company or brand guidelines for product breakage or spoilage.
Report incidents, including injuries, theft, property damage, sanitation issues, and unsafe, unlawful, or unethical conduct.
Maintain shift and timekeeping paperwork and, as needed, take inventory of supplies and equipment.
Attend job-related meetings, which may require irregular hours.
Maintain regular and predictable onsite attendance and perform other duties assigned by the Store Manager.