Customer Service Representative- Temporary

AirReps•WALLER, TX

About The Position

The Temporary Daikin Customer Sales (DCS) Agent serves as a key point of contact for prospective and existing customers interested in Daikin products and services. Through phone and email interactions, the agent identifies customer needs, provides product information, and connects customers with authorized Daikin dealers in their area. This temporary position is responsible for creating a positive customer experience by accurately answering questions about Daikin residential HVAC products, promotions, rebates, and available programs. The agent acts as a brand ambassador, helping customers understand their options and guiding them toward professional assistance from a local dealer. The DCS Agent works in a fast-paced, performance-driven environment and is expected to meet established productivity, quality, and customer satisfaction metrics. Success requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to delivering a seamless customer experience.

Responsibilities

Handle inbound and outbound customer communications by phone and email in a professional and courteous manner.
Identify customer needs and recommend appropriate solutions based on Daikin products, programs, and services.
Educate customers on product features, promotions, rebates, financing options, and other available marketing programs.
Connect customers with authorized Daikin dealers and ensure a smooth transition from initial inquiry to dealer engagement.
Accurately document customer interactions and maintain records within applicable systems and databases.
Meet or exceed established performance goals for quality, responsiveness, productivity, and customer satisfaction.
Stay current on Daikin products, policies, procedures, systems, and industry offerings.
Support sales and marketing initiatives by promoting targeted campaigns and increasing customer awareness of Daikin solutions.
Collaborate with team members and leadership to achieve departmental objectives and improve the overall customer experience.
Resolve customer concerns efficiently while maintaining a positive and professional demeanor.
Complete special call center projects as assigned and perform other duties as assigned.
Work positively with all levels of management and peers to help departments stay informed and work effectively as a team to deliver a high level of service.
Understand and follow work instructions, operating procedures, and company policies.