Temporary Customer Service Representative

Foundever•Stratford, CT

2d•Onsite

About The Position

Foundever is hiring a full-time, temporary Customer Service Representative to be the first point of contact for customers in a fast-paced contact centre environment. The role involves handling inbound calls and providing support, guidance, and solutions so customers receive a positive and efficient experience. The position is based at Foundever House in Stratford-upon-Avon and runs from 30 November 2026 until 26 February 2027. Working hours are Monday to Friday, 9:00 a.m. to 5:30 p.m., for 37.5 hours per week. The basic salary is £24,784.50 per annum, paid monthly. Sponsorship is not available for this role.

Requirements

Strong verbal and written communication skills.
Active listening skills and the ability to understand customer needs.
Enjoy solving problems and thinking on your feet.
Ability to remain calm and patient in challenging situations.
Adaptability and openness to feedback.
Positive attitude and ability to thrive in a team environment.
Comfort using computer systems to navigate and process information quickly.

Responsibilities

Handle a variety of inbound customer queries and deliver outstanding customer service.
Listen actively to customers and identify their needs.
Provide clear and effective solutions, seeking first-time resolution where possible.
Collaborate with the team to achieve shared success.
Use computer systems to log customer interactions and accurately update information.
Manage multiple conversations while maintaining professionalism and empathy.