Customer Service Representative- Temporary

Daikin • Waller, TX

2d

About The Position

The Temporary Daikin Customer Sales (DCS) Agent is a key point of contact for prospective and existing customers interested in Daikin products and services. Through phone and email interactions, the agent identifies customer needs, provides product information, answers questions about residential HVAC products, promotions, rebates, financing options, and available programs, and connects customers with authorized Daikin dealers in their area.

The agent acts as a brand ambassador and helps customers understand their options and obtain professional assistance from a local dealer. This temporary role operates in a fast-paced, performance-driven environment and is expected to meet established productivity, quality, responsiveness, and customer satisfaction metrics. Success requires strong communication, attention to detail, problem-solving, and a commitment to a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer communications by phone and email in a professional and courteous manner.
• Identify customer needs and recommend appropriate solutions based on Daikin products, programs, and services.
• Educate customers about product features, promotions, rebates, financing options, and other available marketing programs.
• Connect customers with authorized Daikin dealers and support a smooth transition from initial inquiry to dealer engagement.
• Accurately document customer interactions and maintain records in applicable systems and databases.
• Meet or exceed performance goals for quality, responsiveness, productivity, and customer satisfaction.
• Stay current on Daikin products, policies, procedures, systems, and industry offerings.
• Support sales and marketing initiatives by promoting targeted campaigns and increasing customer awareness of Daikin solutions.
• Collaborate with team members and leadership to achieve departmental objectives and improve the customer experience.
• Resolve customer concerns efficiently while maintaining a positive and professional demeanor.
• Complete special call center projects as assigned.
• Perform other duties as assigned.
• Work positively with management and peers across departments to keep teams informed and deliver a high level of service.
• Understand and follow work instructions, operating procedures, and company policies.

What This Job Offers

• Education Level: No Education Listed