Customer Service Rep(04244) - 135 Madison Road

Domino's Franchise • Orange, VA

19h

About The Position

We are seeking a friendly Customer Service Representative to join the team in Orange. The role serves as the primary point of contact for customers and focuses on ensuring their needs are met with a high level of service. The representative responds to inquiries by phone and in person, provides accurate information about products, services, and company policies, and processes orders, refunds, and exchanges. The role also involves maintaining customer interaction records, escalating complex issues, collaborating with team members to improve service processes, staying current on product knowledge and company policies, and meeting performance and quality assurance targets.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and holidays as needed.

Nice To Haves

• Previous customer service experience preferred.
• Knowledge of the company's products or services.

Responsibilities

• Respond to customer inquiries by phone and in person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, refunds, and exchanges efficiently.
• Identify and escalate complex issues to management.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.
• Achieve performance targets and quality assurance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED