Customer Service Representative - Running Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

10d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers. The role builds relationships with new and existing customers by providing timely, professional support over the phone, through live chat, and via email. Representatives answer questions, resolve problems, provide knowledgeable product guidance, and help customers find products suited to their needs. The position is based on-site in Alpharetta, Georgia. The schedule includes late-afternoon shifts Monday through Friday and a required Saturday shift. The role may be full-time (40 hours per week) or part-time (16–28 hours per week). The stated hiring range is $16–$18 per hour, depending on experience. The position has no direct supervisory responsibility. The work takes place in a professional, collaborative office setting and involves standard office equipment. Racquet stringing machines and related tools or supplies may also be used to support business needs. The role requires customer communication, accurate and attentive work, and flexibility to adapt to changing duties and business needs.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology and software applications quickly.
In-depth understanding of the company's products or services, or ability to learn about them and product updates as needed.
Proficiency in Microsoft Office Suite.
Clear, professional verbal and written communication skills and active listening skills.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to interpret and accurately carry out written and verbal instructions, follow directions, and seek clarification as needed.
Ability to adapt to new circumstances and handle multiple tasks and deadlines.
Excellent organizational skills and attention to detail.
Ability to work independently, remain motivated, and collaborate effectively when appropriate.
Positive attitude, strong work ethic, and ability to contribute as a team member.
Good judgment and ability to maintain an orderly, productive, safe, and clean workplace.
Ability to represent Sports Warehouse favorably and take pride in work.
Ability to communicate effectively in person, by phone, video, and electronic methods.
Ability to sit for extended periods, with occasional standing and walking; standing for extended periods may be needed for racquet stringing duties.
Ability to use hands, wrists, fingers, and arms regularly to operate computers, tablets, phones, and other equipment.
Ability to perform repetitive motions, including racquet stringing or racquet service-related tasks as assigned.
Ability to observe details at close range.
Ability to regularly lift or move objects weighing less than 10 pounds, occasionally lift or move items up to 25 pounds, and perform heavier lifting infrequently with assistance when appropriate.
Ability to occasionally stoop, bend, twist, reach, kneel, crouch, or climb.
Ability to work a scheduled shift and maintain regular attendance in accordance with company policies.
Willingness and ability to work late-afternoon shifts Monday through Friday and a Saturday shift.

Nice To Haves

Experiential knowledge of sport-specific products, their purpose, and benefits.

Responsibilities

Provide friendly, professional, and helpful customer support through phone, live chat, email, and other communication methods.
Build strong connections with new and existing customers by responding to their needs in a timely manner.
Answer product and order questions, locate information using available resources, and resolve customer concerns and complaints.
Help customers identify products that fit their needs by providing knowledgeable guidance.
Learn and maintain an understanding of company policies, procedures, products, and services.
Use Microsoft Office and learn and operate company software and other technology.
Follow written and verbal instructions, company policies and procedures, and workplace safety and cleanliness standards.
Manage multiple tasks and deadlines while maintaining focus, organization, and attention to detail.
Collaborate with coworkers and assist the team during busy periods; seek assistance when appropriate.
Perform other duties necessary to support Sports Warehouse daily operations.
Use standard office equipment and, as needed, racquet stringing machines and related tools or supplies.
Maintain regular attendance and adapt to scheduled shifts, changing duties, and business needs.

Benefits

Medical, dental, and vision insurance (available to eligible full-time employees).
Life insurance (available to eligible full-time employees).
Short-term disability coverage (available to eligible full-time employees).
Paid vacation (available to eligible full-time employees).
Paid sick time (available to eligible full-time employees).
401(k) retirement plan (available to eligible full-time employees).
Profit-sharing program (available to eligible full-time employees).
Employee discounts across all Sports Warehouse brands (available to eligible full-time employees).
Complimentary access to the on-site fitness facility (available to eligible full-time employees).
Career growth and development opportunities (available to eligible full-time employees).
Employee appreciation events and team celebrations (available to eligible full-time employees).