Customer Service Representative - Riding Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

10d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building relationships with new and existing customers and supporting their needs through phone, live chat, email, and other communication channels. The role provides knowledgeable product guidance, answers questions, resolves problems, and helps customers identify products that meet their needs in a professional and timely manner. The position is based on-site in Alpharetta, Georgia. The schedule includes late afternoons Monday through Friday and a required Saturday shift. The job is available full-time at 40 hours per week or part-time at 16 to 28 hours per week. The hiring range is $16–$18 per hour, depending on experience. Eligible full-time employees may access the listed benefits. The role works in a professional, collaborative office setting and uses standard office equipment. Racquet stringing machines and related tools or supplies may also be used to support business needs. The position has no direct supervisory responsibility.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Excellent verbal and written communication skills; communicate clearly and professionally.
Ability to learn and use new technology, software applications, products, services, and updates.
In-depth understanding of the company's products or services, or the ability to learn them to assist customers effectively.
Proficiency in Microsoft Office Suite.
Active listening skills and a professional demeanor in all interactions.
Creative and innovative problem-solving skills and sound judgment in decision-making.
Ability to interpret and execute written and verbal instructions accurately, follow directions, and seek clarification when needed.
Ability to adapt to changing circumstances, job duties, and business needs; manage multiple tasks and deadlines.
Excellent organizational skills, focus, and attention to detail.
Ability to work independently, remain motivated, recognize when assistance is needed, and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute actively within a team.
Ability to maintain company standards of conduct and comply with Sports Warehouse policies and procedures.
First-hand experience caring for, riding, or training horses.
Experiential knowledge in western, endurance, or English disciplines.
Ability to work the scheduled shift and maintain regular attendance in accordance with company policies.
Ability to communicate effectively in person, by phone, video, and electronic methods.
Ability to sit for extended periods, with occasional movement around the building; may need to stand for extended periods for racquet stringing duties.
Ability to use hands, wrists, fingers, and arms regularly to operate computers, tablets, phones, and other equipment.
Ability to perform repetitive-motion activities such as racquet stringing or racquet service-related tasks when assigned.
Ability to observe details at close range.
Ability to regularly lift or move objects under 10 pounds, occasionally lift or move items up to 25 pounds, and handle heavier lifting infrequently with assistance when appropriate.
Ability to occasionally stoop, bend, twist, reach, kneel, crouch, or climb.

Responsibilities

Serve as a direct point of contact for customers and build connections with new and existing customers.
Assist customers by phone, live chat, email, and other communication methods; provide product guidance, answer questions, and resolve issues.
Help customers find products that fit their needs and work to meet or exceed their expectations.
Use available resources to find answers to product and order questions.
Learn and maintain an understanding of company policies, procedures, products, and services.
Support coworkers during busy periods and contribute as part of a team.
Perform other duties deemed necessary to support Sports Warehouse daily operations.
Maintain workplace safety, cleanliness, and an orderly, productive work environment.