Customer Service Representative - Tackle Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

10d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building relationships with new and existing customers by responding professionally and promptly through phone, live chat, email, and other communication channels. The role provides knowledgeable product guidance, answers product and order questions, resolves problems, and helps customers find products suited to their needs. The ideal candidate is personable, reliable, and interested in fishing and fishing products. They communicate clearly, listen actively, use available resources to resolve customer issues, and maintain a professional, helpful manner. They work well as part of a team in a fast-paced setting, manage multiple tasks under pressure, and continue learning about products, company policies, procedures, and relevant skills. This is an on-site position in Alpharetta, Georgia, with late-afternoon Monday–Friday scheduling and a required Saturday shift. The position is available full-time, at 40 hours per week, or part-time, at 16–28 hours per week. The hiring range is $16–$18 per hour, depending on experience. The role has no direct supervisory responsibility.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology and software applications quickly.
In-depth understanding of the company's products or services, and willingness to learn about new products, services, and updates.
Proficiency in Microsoft Office Suite.
Clear, professional verbal and written communication skills and active listening skills.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to interpret and accurately execute written and verbal instructions, follow directions, and seek clarification when needed.
Ability to adapt to changing circumstances, handle multiple tasks and deadlines, and maintain attention to detail.
Excellent organizational skills.
Ability to work independently, stay motivated, recognize when assistance is needed, and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute actively within a team.
Ability to maintain standards of conduct, safety, cleanliness, and compliance with company policies and procedures.
Interest in fishing for fun, relaxation, or sport and experiential knowledge of fishing products, their purpose, and benefits.
Ability to work the scheduled shift and maintain regular attendance.

Responsibilities

Serve as a direct point of contact for customers and support their needs through phone, live chat, email, and other communication channels.
Provide friendly, professional, and helpful customer support, aiming to meet or exceed customer expectations.
Answer product and order questions and use available resources to locate accurate information.
Help customers identify products that fit their needs and provide guidance about products and services.
Understand and follow company policies, procedures, and service standards.
Assist co-workers during busy periods and contribute positively as part of a team.
Learn and develop skills relevant to the role, including knowledge of products, services, and software.
Maintain an orderly, productive, safe, and clean work environment.
Perform other duties necessary to support daily operations.