Customer Service Representative - Sports Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

3d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building relationships with new and existing customers by providing professional, timely support through phone, live chat, email, and other communication channels. The representative provides product guidance, answers product and order questions, resolves concerns, and helps customers find products that meet their needs. The role calls for a genuine interest in helping people, strong communication and problem-solving skills, empathy, composure under pressure, and the ability to work collaboratively in a fast-paced environment while learning about a range of sporting goods products. The position is based on-site in Alpharetta, Georgia. The schedule includes late afternoons Monday through Friday and requires Sunday work; Saturday is optional. Full-time hours are 40 per week, while part-time hours range from 16 to 28 per week. Racquet service may be required, including string installation, assessing racquets or strings for damage, and repairing or replacing accessories. The role has no direct supervisory responsibility.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology, software applications, products, services, and updates.
In-depth understanding of the company's products or services to assist customers effectively.
Proficiency in Microsoft Office Suite.
Clear, professional verbal and written communication skills, including active listening.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to accurately interpret and execute written and verbal instructions, follow directions, and seek clarification when needed.
Ability to adapt to new circumstances, manage multiple tasks and deadlines, and remain composed under pressure.
Excellent organizational skills and attention to detail.
Ability to work independently, remain motivated, recognize when assistance is needed, and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute actively within a team.
Ability to maintain an orderly and productive workplace, exercise good judgment, and represent Sports Warehouse favorably.
Ability to work the scheduled shift and maintain regular attendance in accordance with company policies.
Ability to meet the physical demands of the role, with or without reasonable accommodation.
For racquet service when required: ability to install strings to racquet specifications, identify damage or defects, assess corrective action, and repair or replace accessories.

Nice To Haves

Interest in or participation in at least one sport or recreational activity supported by Sports Warehouse brands.
Experiential knowledge of sport-specific products, their purpose, and their benefits.

Responsibilities

Serve as a direct point of contact for customers and support new and existing customers through various communication channels.
Provide friendly, professional, and helpful customer support, answer product and order questions, resolve problems, and help customers identify appropriate products.
Use available resources to find answers and maintain an understanding of company policies, procedures, products, and services.
Help coworkers during busy periods and contribute as a team member.
Continue learning and developing skills relevant to the role.
When required, install racquet strings according to racquet specifications.
When required, identify racquet or string damage or defects and assess corrective actions.
Repair or replace racquet accessories as needed.
Perform other duties deemed necessary to support daily operations.
Follow company policies and procedures and uphold workplace safety, cleanliness, and conduct standards.