Customer Service Representative - Tackle Warehouse - San Luis Obispo, CA

Sports Warehouse, Inc.•San Luis Obispo, CA

just now•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Tackle Warehouse and its customers, building relationships with new and existing customers and supporting their needs through phone, live chat, email, and other communication channels. The role provides knowledgeable, professional, and timely guidance; answers product and order questions; resolves problems; and helps customers identify products that meet their needs. The ideal candidate enjoys fishing and has experiential knowledge of fishing products, their purposes, and benefits. They are friendly, helpful, and confident in addressing customer needs, concerns, and complaints, and can use available resources to find answers. The position requires learning company policies, procedures, products, services, and new updates, while communicating clearly and professionally and collaborating with teammates during busy periods. The role is part-time, on-site in San Luis Obispo, California, with a late-afternoon Monday–Friday schedule and a required Saturday shift. Hours range from 16 to 28 per week. Starting pay is $18 per hour.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology and software applications quickly.
In-depth understanding of the company's products or services and ability to learn about new products, services, and updates.
Proficiency in Microsoft Office Suite.
Clear, professional verbal and written communication and active listening skills.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to interpret and accurately execute written and verbal instructions, follow directions, and seek clarification as needed.
Ability to adapt to new circumstances and manage multiple tasks and deadlines.
Excellent organizational skills and attention to detail.
Ability to work independently, remain motivated, and recognize when to seek assistance or collaborate.
Positive attitude, strong work ethic, and ability to contribute actively within a team.
Ability to maintain an orderly and productive workplace and uphold safety and cleanliness standards.
Good judgment and ability to represent Sports Warehouse favorably.
Ability to work the scheduled shifts, including a Saturday shift, and maintain regular attendance.

Nice To Haves

Enjoy fishing for fun, relaxation, or sport.
Experiential knowledge of fishing products, their purposes, and benefits.

Responsibilities

Serve as a direct point of contact for customers and support their needs through phone, live chat, email, and other communication channels.
Provide friendly, professional, knowledgeable, and timely customer support.
Answer product and order questions and help customers find products that fit their needs.
Address customer needs, concerns, and complaints and resolve problems using available resources.
Maintain a comprehensive understanding of company policies, procedures, products, and services.
Help coworkers and contribute as part of a team, particularly during busy periods.
Learn and develop skills relevant to the role and stay informed about products, services, and updates.
Follow instructions and company policies and procedures, and uphold workplace safety, cleanliness, and conduct standards.
Perform other duties deemed necessary to support Sports Warehouse daily operations.

Benefits

Medical, dental, and vision insurance (available to eligible full-time employees).
Life insurance (available to eligible full-time employees).
Paid vacation (available to eligible full-time employees).
Paid sick time (available to eligible full-time employees).
401(k) retirement plan (available to eligible full-time employees).
Profit-sharing program (available to eligible full-time employees).
Employee discounts across all Sports Warehouse brands (available to eligible full-time employees).
Complimentary access to the on-site fitness facility (available to eligible full-time employees).
Career growth and development opportunities (available to eligible full-time employees).
Employee appreciation events and team celebrations (available to eligible full-time employees).