Customer Service Representative - Accredo - Remote

Cigna Healthcare • Texas Work at Home, IN

1d • Remote

About The Position

Join our team in the Accredo PACE Department, where we support patients with complex and critical health conditions. As a Customer Service Call Center Representative, you’ll play a vital role in assisting patients with their specialty pharmacy needs — ensuring access to life-impacting therapies while providing support with professionalism and empathy. This is not a typical customer service role — our work directly impacts patients’ health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference.

Requirements

• High School Diploma or equivalent required.
• Ability to excel in a high-volume, structured environment.
• Strong problem-solving and real-time decision-making skills.
• Excellent communication skills, both written and verbal.
• Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
• Commitment to attending 100% of training and consistent attendance during the first 90 days.
• Maintain a distraction-free home workspace.
• Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Previous experience in a healthcare customer service call center strongly preferred.

Responsibilities

• Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
• Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
• De-escalate patient concerns by providing empathetic solutions within established procedures.
• Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
• Attend and actively participate in a paid virtual training program.
• Meet monthly performance goals and engage in continuous learning and feedback.

Benefits

• Medical, Dental & Vision benefits starting Day 1.
• 18 days of Paid Time Off plus 8 Paid Holidays.
• Employer contributions for HRA and HSA accounts.
• 401(k) with company match.
• Tuition assistance and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED