Customer Service Associate Representative - Accredo -Hybrid
About The Position
Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Requirements
- High School Diploma / GED required
- 1 year of relevant call center experience preferred
- 1 year Previous medical insurance or pharmacy experience preferred
- General PC knowledge including Microsoft Office and outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
- Must live in Hawaii to be considered
- Work from home 3 days & work on Site 2 days per week
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Responsibilities
- Assist patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.
- Use expert listening skills to address patient questions and concerns empathetically and document all interactions.
- Assisting patients with prescription refills, scheduling shipments and addressing billing questions.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
