Customer Service Representative - Accredo

Cigna Healthcare•Pennsylvania Work at Home, IN

1d•$18 - $19•Remote

About The Position

Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism and empathy. This is not a typical customer service role — our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference.

Requirements

High School Diploma or equivalent required.
Ability to excel in a high-volume call center environment.
Flexibility with a changing environment of call types, processes, and procedures.
Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.
Strong communication skills, both written and verbal.
Organized with excellent time-management abilities.
Customer-oriented with the capacity to adapt to various patient perspectives.
Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
Reliable internet connectivity and a dedicated workspace free of distractions required.
Must attend 100% of training and work your schedule the first 90 days of employment.
Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

1+ years of healthcare customer service experience preferred.

Responsibilities

Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency.
Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
De-escalate concerns and provide empathetic solutions within standard operating procedures.
Maintain patient confidentiality and comply with healthcare regulations.
Meet monthly performance metrics and actively participate in ongoing training and feedback.