Customer Service Representative - Accredo - Remote

The Cigna Group•, MO

1d•Remote

About The Position

Accredo, a division of The Cigna Group is looking for a Customer Service Representative who will be responsible for handling a high volume of inbound calls assisting patients with their prescription medications. This role is remote but requires the candidate to live in Missouri within commute to 70 & N. Hanley, St. Louis, MO.

Requirements

High school degree or GED required.
Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required
Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
Ability and willingness to work a flexible schedule to cover peak times (within operational hours: 7am-8pm CST M-F) required
Excellent written and verbal communication skills
Ability to learn quickly, maintain accurate information, adapt in a fast-paced changing environment and make decisions with minimal supervision

Nice To Haves

1+ years of experience in the medical field preferred
6+ months of experience as a pharmacy technician or pharmacy knowledge preferred

Responsibilities

Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines