Eligibility Representative - Accredo - Remote

Cigna Healthcare • Texas Work at Home, TX

1d • $18 - $26 • Remote

About The Position

As an Eligibility Representative - Accredo, you’ll be part of a dedicated team which helps our specialty pharmacy patients coordinate their medication needs and pharmacy insurance coverage for complex medical conditions such as HIV, rheumatoid arthritis, etc. This role is on the front lines with patients and doctors offices, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Requirements

• High School Diploma / GED required
• Customer Service experience
• General PC knowledge including experience working with Microsoft Office
• Excellent communication skills (verbal and written)

Nice To Haves

• Health care experience with knowledge of medical insurance and terminology is preferred and will make you successful in this role!

Responsibilities

• Help patients get the medication they need. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
• Coordinate and ensure services are covered under insurance coverage and talk to patients about their deductibles, co-payments, and authorizations.
• Interact directly with healthcare providers. You’ll research issues on benefits coverage with pharmacist and doctors’ office and provide guidance to our patients about medication coverage.
• Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED