Customer Service Associate Representative - Accredo -Hybrid
Cigna Group•Honolulu, HI
•$18 - $19•Hybrid
About The Position
Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Requirements
- High School Diploma / GED required
- General PC knowledge including Microsoft Office and outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
- Must live in Hawaii to be considered
Nice To Haves
- 1 year of relevant call center experience preferred
- 1 year Previous medical insurance or pharmacy experience preferred
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Responsibilities
- Assist patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively.
- Use expert listening skills to address patient questions and concerns empathetically and document all interactions.
- Assisting patients with prescription refills, scheduling shipments and addressing billing questions.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
