Customer Service Rep(09189) - 113 Radio City Dr.

Domino's Franchise • Pekin, IL

19h

About The Position

Join the team at the Pekin, United States location as a Customer Service Representative. This fast-paced, customer-facing role involves handling customer interactions professionally, empathetically, and enthusiastically while supporting operational excellence. The representative answers calls and takes orders, processes payments, prepares products to company specifications, and helps maintain smooth daily operations.

Requirements

• Excellent communication skills and the ability to interact professionally and courteously with customers and team members.
• Strong attention to detail and ability to follow directions accurately.
• Basic math skills for cash transactions and order calculations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude, friendly demeanor, and enthusiasm for helping others.
• Collaborative team approach and willingness to support colleagues.
• Ability to stand for extended periods and regularly lift up to 25 pounds.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Reliability, punctuality, and strong organizational skills.
• Problem-solving skills and patience when handling customer concerns.

Nice To Haves

• Previous customer service experience in a retail or food service environment.
• Food handling or food service experience.
• Experience working in a high-volume, customer-facing role.
• Familiarity with point-of-sale systems or cash handling procedures.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone.
• Process cash and credit card transactions accurately.
• Address customer inquiries, resolve concerns, and provide a positive customer experience.
• Collaborate with team members during peak periods and support colleagues as needed.
• Maintain a clean, organized work area and follow company standards and safety protocols.
• Prepare products according to company specifications and customer requirements.
• Restock supplies and help maintain inventory.
• Lift and move items weighing up to 25 pounds as needed.
• Adapt to changing priorities and customer needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed