Part time patient Customer Service Rep

R1 RCM•Bartlesville, OK

2d•$15 - $19•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. This role is for a Part Time, PRN Customer Service Representative at Ascension St. John Jane Phillips Medical Center. As a Customer Service Representative, you will help patients check into the hospital, answer questions during registration, collect information accurately and quickly, and listen with compassion to address their fears, concerns, and questions. This is a fast-paced role where you will be the person patients rely on. The company offers training, making this a perfect starting point to launch a healthcare career. You will be working on computers and answering phones to intake information in a busy environment, working across multiple screens and programs, and typing quickly. You will also work around clinicians interrupting the registration process for emergent clinical care. You will be helping people who may be very ill or worried, and need you to listen carefully to ease their anxiety, ask follow-up questions, and build rapport in real time. This is not a casual desk job, as you will be on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. You must work quickly and expect the unexpected. R1 RCM Inc. is committed to equal employment opportunity and providing a workplace free from harassment.

Requirements

High School Diploma or GED
Excellent customer service experience
Must be up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire

Nice To Haves

Medical experience

Responsibilities

Help patients check into the hospital.
Answer questions during registration.
Collect information accurately and quickly.
Listen with compassion to address patient fears, concerns, and questions.
Work on computers and answer phones to intake information in a busy environment.
Work across multiple screens collecting details that must be input correctly.
Work across multiple programs and type quickly.
Assist patients complete their registration, often on your feet.
Collect patient and insurance information, navigating variations in health plans and coverage.
Build rapport with patients in real time.