Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Mesquite, TX

6d•Onsite

About The Position

Speedy Cash is hiring a bilingual Customer Service Representative in Mesquite, Texas. The role provides customers with access to financial services and supports an exceptional in-store experience by building customer relationships and accurately processing transactions such as check cashing, money transfers, and customer payments. This is an entry-level position with hands-on training, coaching, and development opportunities, including pathways to leadership and advancement across the company’s brands. The representative works in person in a fast-paced retail environment, supports customer accounts and collections, maintains store appearance and security, and follows company procedures and applicable laws. The position requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. The stated hourly wage is $15.00. The company describes itself as an inclusive equal-opportunity employer and notes that it uses AI tools to assist with recruitment and hiring.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Availability for regular in-person work, including weekends.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish ability; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Accurately enter and maintain customer information in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain the appearance and cleanliness of the store, both inside and outside.
Follow store security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
Follow company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and potential opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.