Bilingual Customer Service Representative

NovaCare Rehabilitation • Canonsburg, PA

8d • Onsite

About The Position

Select Medical is hiring a full-time, on-site Bilingual Customer Service Representative in Canonsburg, Pennsylvania. The role supports patients and healthcare providers in a professional, compassionate environment, addressing customer service and billing inquiries. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with no weekend hours. Starting pay is $16.50 or more per hour, based on experience.

The representative answers calls and emails, processes payments, responds to inquiries, helps patients understand insurance claims and account balances, maintains accurate records, and supports internal teams. The position requires fluency in Spanish and English and adherence to HIPAA regulations and internal policies. The work is performed in an office setting and involves extended periods of sitting and lifting up to 35 pounds.

Requirements

• Fluency in Spanish and English, including speaking, reading, and writing.
• Excellent communication and customer service skills.
• Comfort working in a fast-paced, office-based environment.
• Familiarity with Windows-based computer systems.
• High school diploma or GED.

Nice To Haves

• At least one year of customer service, medical office, or call center experience.
• Experience with medical billing, insurance, or front desk operations.
• Familiarity with Windows-based computer systems.

Responsibilities

• Answer calls and emails, process payments, and respond to patient and provider inquiries.
• Help patients understand insurance claims, balances, and account details.
• Document communications and update internal billing systems accurately.
• Distribute mail, follow procedures, and provide departmental support to internal teams.
• Follow HIPAA regulations and internal policies to protect sensitive information.

Benefits

• Competitive starting pay of $16.50 or more per hour, based on experience.
• Paid training and orientation.
• Paid time off (PTO) and extended illness days (EID).
• Health, dental, and vision insurance.
• Life insurance and prescription coverage.
• 401(k) with company match.
• Career growth opportunities.
• Diverse, respectful, inclusive, supportive, and mission-driven work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED