Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced environment. The role focuses on resolving insurance-related issues, answering questions, and guiding customers through their policies. The representative provides empathetic support in English and Spanish and helps build trusting client relationships. Compensation is $42,600 to $92,000 per year, based on experience and performance. Florida One Insurance Agency specializes in personalized auto insurance solutions and emphasizes trust, transparency, exceptional service, and helping clients make informed decisions.
Requirements
- Fluency in English and Spanish, both verbal and written.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Adaptability in a fast-paced environment.
- Collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in both English and Spanish.
- Collaborate with the agent team to provide a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- Paid time off.
- Support and guidance through the insurance licensing process.
- Opportunities for growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
