Bilingual Customer Service Representative
About The Position
Florida One Insurance is hiring a full-time, onsite Bilingual Customer Service Representative to support its diverse client base in a fast-paced environment. The role involves resolving insurance-related issues, answering customer questions, and guiding clients through their policies. The representative provides clear, empathetic support in English and Spanish and helps build trusting relationships, particularly when customers are experiencing stressful situations. Florida One Insurance Agency specializes in personalized auto insurance solutions. Its mission is to empower clients to make informed decisions through knowledge, support, and lasting relationships.
Requirements
- Fluency in spoken and written English and Spanish.
- Excellent verbal and written communication skills.
- Empathy, professionalism, and a strong customer-service orientation.
- Problem-solving ability and attention to detail.
- Ability to adapt to a fast-paced environment.
- Collaborative, team-oriented mindset.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Assist customers with policy updates, claims, and general insurance questions.
- Provide clear, empathetic support in English and Spanish.
- Collaborate with the agent team to provide a seamless customer experience.
- Maintain accurate records and documentation.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- Paid time off.
- Support and guidance through the insurance licensing process.
- Opportunities for growth and development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
