Customer Service Representative - Healthcare Products

Atlantic Healthcare Products•West Palm Beach, FL

About The Position

Atlantic Healthcare Products is seeking a motivated and compassionate Customer Service Representative to assist customers with inquiries, product recommendations, and a positive shopping experience both in-store and online. The role involves providing clear information about healthcare products and medical supplies, processing orders and returns, resolving customer concerns, and supporting store operations. The representative also assists with inventory coordination, new staff training, administrative work, and compliance with store safety and health regulations.

Requirements

High school diploma or equivalent.
Proven customer service experience, preferably in a retail or healthcare environment.
Strong verbal and written communication skills, with clarity and empathy.
Ability to use point-of-sale systems, computer software, and online communication tools.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving skills and ability to handle difficult situations professionally and courteously.
Commitment to helping others and providing exceptional customer service.

Nice To Haves

Additional education or certifications in healthcare, medical assisting, or customer service.
Basic knowledge of healthcare products, medical supplies, and their applications.

Responsibilities

Greet customers and assist with questions and needs in a friendly, professional manner.
Explain product and service usage, benefits, and care instructions.
Process customer orders, returns, and exchanges and maintain accurate records.
Handle complaints and inquiries professionally and work to resolve issues.
Stay informed about current products, services, and promotions.
Collaborate with team members on inventory management and product stocking.
Assist in training new staff on customer service protocols and product knowledge.
Perform administrative tasks, including data entry, filing, and maintaining customer databases.
Ensure compliance with store safety and health regulations.
Support customers by phone, email, and online chat.