Healthcare Customer Service Representative

CU Medicine • AURORA, CO

8d • Remote

About The Position

University of Colorado Medicine (CU Medicine), the region’s largest and most comprehensive multispecialty physician group practice, is seeking a motivated, self-driven Healthcare Customer Service Representative. The role supports CU Medicine patients by addressing questions and concerns and handling correspondence requests, primarily by phone in a call center environment. The position is 100% remote, and out-of-state candidates will be considered.

The representative works in a fast-paced, metric-driven environment, handling up to 60 calls daily and switching among multiple programs. They interact with patients, affiliate partners, payers, and healthcare providers, and provide attentive, positive service. Bilingual English/Spanish employees may qualify for a $1.50-per-hour language pay differential, subject to language proficiency testing.

CU Medicine conducts background investigations for prospective employees before employment. Drug and health screenings may be required for some positions. The organization is an equal opportunity employer and supports a tobacco-free workplace that prohibits smoking and tobacco use on CU Medicine property, the Anschutz Medical Campus, and adjacent business locations. The stated pay range is based on market data; the final offer may reflect factors including internal equity, experience, and education. CU Medicine also offers leave, health plans, and retirement contributions.

Requirements

• High school diploma or equivalent.
• A minimum of 2 years of healthcare experience.
• Technical proficiency.
• Advanced verbal and written communication skills.
• Strong interpersonal skills.
• Professional maturity and the ability to exercise sound judgment.

Nice To Haves

• Two years of medical billing experience and direct patient contact in a call center environment, with exposure to insurance billing and medical terminology.
• Written and verbal fluency in both English and Spanish.

Responsibilities

• Receive and resolve up to 60 calls per day in a fast-paced, metric-driven environment.
• Interact by phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information.
• Request itemized statements and/or rebill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copayments, and other patient financial responsibilities.
• Use analytical thinking to research and reconcile accounts.
• Manage interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Benefits

• Generous leave.
• Health plans.
• Retirement contributions.
• Bilingual employees may be eligible for a $1.50-per-hour language pay differential, subject to language proficiency testing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED