Healthcare Customer Service Representative - Onsite

Teleperformance•McAllen, TX

1d•Onsite

About The Position

The Healthcare Customer Service Representative works onsite in McAllen, Texas, serving as a primary point of contact for clients. The role manages inbound and outbound communications using web-based tools and resolves customer inquiries to provide a positive customer experience in a fast-paced environment. Representatives may communicate through phone, email, chat, or social media, respond to assistance requests and possible payment-processing needs, and upsell when required.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort using desktop computer systems and general knowledge of Windows-based systems.
Commitment to following established procedures and providing customer service.
Ability to collaborate effectively with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work under pressure while remaining focused.
Ability to work within a structured schedule that includes a variety of shifts.
Critical thinking and a proactive, solution-oriented approach.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Respond to customer inquiries, questions, issues, and concerns with appropriate solutions.
Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible payment processing.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.