Healthcare Customer Service Representative - Onsite

Teleperformance • McAllen, TX

2d • Onsite

About The Position

This onsite position in McAllen, Texas, serves as a primary point of contact for healthcare clients, handling inbound and outbound communications using web-based tools. The role focuses on resolving customer inquiries efficiently and delivering a positive customer experience in a fast-paced environment. Representatives communicate with customers by phone, email, chat, and/or social media, address questions and concerns, and may assist with payment processing or upselling when required.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to established procedures and customer service.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to work within a structured schedule that includes a variety of shifts.
• Critical-thinking skills and a proactive, solution-oriented approach.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Find effective ways to respond to a range of customer questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Attempt to resolve and de-escalate customer issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Program resources, health and personal time off, and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED