Customer Service Representative- Construction Products

Gregory Industries • North Canton, OH

1d

About The Position

The Customer Service Representative for Gregory Industries’ Construction Products Division works with clients on quoting opportunities, processes orders from purchase order receipt through product delivery, and provides information about products and services purchased. The role supports customers through responsive service, proactive communication, and consistent follow-through while coordinating delivery deadlines and scheduling with internal departments and trucking companies.

The representative also supports order and customer data administration, credit memos, stock tracking, inventory control, production planning, and product returns. The role requires developing product knowledge and may include changes in functional assignments as business needs dictate.

Requirements

• Minimum 2 years of experience.
• Excellent communication and language skills.
• Organizational and critical reasoning ability.
• Interpersonal skills.
• Familiarity with standard Windows software applications, including Word, Excel, and PowerPoint.

Nice To Haves

• Experience using ERP systems.

Responsibilities

• Process customer orders from purchase order receipt through product delivery.
• Build and maintain long-term customer relationships through responsive service, proactive communication, and consistent follow-through.
• Coordinate delivery deadlines with the Inside Sales Manager and Production Department.
• Issue credit memos.
• Enter new customer data and sales data for current customers into the computer database.
• Track stock levels and advise Product Managers and the Inside Sales Manager of product needs.
• Coordinate delivery scheduling with department team members and trucking companies.
• Participate in inventory control, production requirements, and team planning meetings.
• Develop product knowledge.
• Match RMAs with returned products.

Benefits

• Paid time off and paid holidays.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Company-paid life insurance, short-term disability, and long-term disability.
• Onsite fitness facilities.
• Discretionary profit-sharing bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed