Customer Service & Support Representative - Exterior Building Products

Associated Materials, LLC•North Charleston, SC

19h

About The Position

The Service & Support Representative delivers a high level of customer service while supporting customer engagement and business objectives. The role is a primary customer contact, managing orders, resolving issues, and providing product guidance. It also supports outreach initiatives, including outbound calls to inactive or unassigned pool accounts to generate revenue and expand the Supply Center’s customer base. The representative develops product and service knowledge, communicates consultatively to understand customer needs, and recommends suitable products or solutions when appropriate. The position supports Supply Center goals for customer service, safety, and operational excellence, and follows company policies and procedures. Additional duties may be assigned by the Branch Manager.

Requirements

High school diploma or GED required.
2–5 years of experience in a retail, wholesale, or customer-facing environment, with demonstrated success working with customers.
Strong customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Organized and detail-oriented, with effective time management skills.
Professional, composed, and service-oriented under pressure.
Clear written, verbal, and listening communication skills.
Comfortable engaging customers by phone.
Self-motivated with a positive attitude.
Ability to learn and adapt to new technology and systems.
Experience with Microsoft Excel, Office, and Outlook.

Nice To Haves

College degree preferred.
Preferred experience with a CRM, preferably Salesforce.
General knowledge of the building materials industry preferred, but not required.

Responsibilities

Deliver a consistent, high-quality customer service experience.
Respond to customer needs accurately, thoroughly, and in a timely manner.
Develop and maintain working knowledge of products, services, and delivery capabilities.
Accurately enter customer orders and ensure proper documentation.
Field and resolve customer questions, concerns, and issues professionally.
Support customer engagement through outbound calls to pool accounts as needed.
Use consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
Establish, develop, and maintain positive customer relationships.
Operate safely and comply with company safety policies and procedures.
Support Supply Center goals related to customer service, safety, and operational excellence.
Follow company policies and procedures.
Perform additional duties assigned by the Branch Manager, including outbound pool account sales calls to generate new Supply Center business.