Customer Service and Support Representative - Exterior Building Products
About The Position
The Service & Support Representative delivers high-quality customer service while supporting customer engagement and business objectives. The role is a primary point of contact for customers, managing orders, resolving issues, and providing product guidance. It also supports customer outreach, including outbound sales calls to inactive or unassigned pool accounts to generate revenue and expand the Supply Center's customer base. The representative develops product and service knowledge, communicates with customers to understand their needs, recommends appropriate products or solutions when applicable, and maintains positive customer relationships. The position supports Supply Center goals for customer service, safety, and operational excellence, follows company policies and safety procedures, and performs additional duties assigned by the Branch Manager.
Requirements
- High school diploma or GED.
- 2–5 years of experience in a retail, wholesale, or customer-facing environment, with demonstrated success working with customers.
- Strong customer service and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Organized and detail-oriented, with effective time management skills.
- Professional, composed, and service-oriented under pressure.
- Clear written, verbal, and listening communication skills.
- Comfortable engaging customers by phone.
- Self-motivated with a positive attitude.
- Ability to learn and adapt to new technology and systems.
- Experience with Microsoft Excel, Office, and Outlook.
Nice To Haves
- College degree.
- Experience with a CRM, preferably Salesforce.
- General knowledge of the building materials industry.
Responsibilities
- Deliver a consistent, high-quality customer service experience.
- Respond to customer needs accurately, thoroughly, and in a timely manner.
- Develop and maintain working knowledge of products, services, and delivery capabilities.
- Accurately enter customer orders and ensure proper documentation.
- Field and resolve customer questions, concerns, and issues professionally.
- Support customer engagement through outbound calls to pool accounts, as needed.
- Use consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
- Establish, develop, and maintain positive customer relationships.
- Operate safely and comply with company safety policies and procedures.
- Support Supply Center goals related to customer service, safety, and operational excellence.
- Follow all company policies and procedures.
- Perform additional duties assigned by the Branch Manager, including outbound pool-account sales calls to generate new Supply Center business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
