Customer Service Representative- Construction Products

Gregory Industries • North Canton, OH

1d

About The Position

The Customer Service Representative supports clients of Gregory Construction Products Division by quoting opportunities, processing orders from purchase order receipt through product delivery, and providing information about purchased products and services. The role works with customers and internal teams to support order fulfillment, delivery scheduling, inventory control, and product returns. Job functions are not all-inclusive, and functional assignments may change as business needs dictate.

Requirements

• At least 2 years of experience.
• Excellent communication and language skills.
• Organizational and critical reasoning ability.
• Interpersonal skills.
• Familiarity with standard Windows software applications, including Word, Excel, and PowerPoint.

Nice To Haves

• Experience using ERP systems.

Responsibilities

• Process customer orders.
• Build and maintain strong, long-term customer relationships through responsive service, proactive communication, and consistent follow-through.
• Coordinate delivery deadlines with the Inside Sales Manager and Production Department.
• Issue credit memos.
• Enter new customer data and sales data for current customers into the computer database.
• Track stock levels and advise Product Managers and the Inside Sales Manager of product needs.
• Coordinate delivery scheduling with department team members and trucking companies.
• Participate in inventory control, production requirements, and team planning meetings.
• Develop product knowledge.
• Match RMAs and returned products.

Benefits

• Paid time off and paid holidays.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Company-paid life insurance, short-term disability, and long-term disability.
• Onsite fitness facilities.
• Discretionary profit-sharing bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed