Customer Service & Support Representative - Building Products

Associated Materials, LLC•Richmond, VA

4d•$26 - $27

About The Position

The Service & Support Representative delivers high-quality customer service while supporting customer engagement and business objectives. The role is a primary point of contact for customers, managing orders, resolving issues, and providing product guidance. It also supports customer outreach through outbound sales calls to inactive or unassigned pool accounts to generate revenue and expand the Supply Center’s customer base. The representative develops working knowledge of products, services, and delivery capabilities; enters orders and maintains documentation; answers customer questions and concerns; and uses consultative communication to identify needs and recommend appropriate products or solutions. The role also supports Supply Center goals for customer service, safety, and operational excellence, follows company policies and safety procedures, and performs additional duties assigned by the Branch Manager. The pay range is $26–$27 per hour. Strong consideration is given to bilingual candidates.

Requirements

High school diploma or GED.
Two to five years of experience in a retail, wholesale, or customer-facing environment, with demonstrated success working with customers.
Strong customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Organized and detail-oriented, with effective time-management skills.
Professional, composed, and service-oriented under pressure.
Clear written, verbal, and listening communication skills.
Comfort engaging customers by phone.
Self-motivated with a positive attitude.
Ability to learn and adapt to new technology and systems.
Experience with Microsoft Excel, Office, and Outlook.

Nice To Haves

College degree preferred.
Experience with a CRM, preferably Salesforce.
General knowledge of the building materials industry.
Bilingual candidates receive strong consideration.

Responsibilities

Deliver a consistent, high-quality customer service experience.
Respond accurately, thoroughly, and promptly to customer needs.
Develop and maintain working knowledge of products, services, and delivery capabilities.
Accurately enter customer orders and ensure proper documentation.
Professionally field and resolve customer questions, concerns, and issues.
Support customer engagement through outbound calls to pool accounts as needed.
Use consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
Establish, develop, and maintain positive customer relationships.
Work safely and comply with company safety policies and procedures.
Support Supply Center goals related to customer service, safety, and operational excellence.
Follow company policies and procedures.
Perform additional duties assigned by the Branch Manager, including outbound pool-account sales calls to generate new Supply Center business.