Customer Service Representative

Copart•Indianapolis, IN

14d•$18 - $20

About The Position

The Customer Service Representative (CSR) provides exceptional customer service to Copart’s internal and external customers. The role requires a thorough understanding of Copart practices to offer solutions and support that meet customer needs and create a unique customer service experience. The primary function is to obtain the release of vehicles located at body shops or other locations, including residences. The CSR also performs office support functions as needed and may take on chat and email customer support. As often the first interaction customers have with Copart, the CSR represents the company and is evaluated on call quality, including knowledge, professionalism, and timely follow-up.

Requirements

High school diploma.
Excellent customer service skills and attitude.
Excellent written and verbal communication skills.
Proficiency with office equipment.
Attention to detail.
Problem-solving skills.
Computer proficiency, including MS Suite.
Typing speed of 45 WPM.
Professional appearance.
Ability to multitask in a fast-paced environment.
Occasional overtime as needed.

Nice To Haves

One year of office support experience in a customer service role is preferred.
Bilingual skills are a plus.

Responsibilities

Obtain the release of vehicles located at body shops and other locations, including residences.
Provide customer service and support to internal and external customers, understanding their needs and offering solutions.
Answer and place calls professionally.
Focus on resolving calls, using company resources to gather information and provide solutions.
Make follow-up calls in a timely manner.
Perform other office support functions and duties as assigned.
Potentially provide customer support through chat and email.